not able to reach Interval today

[lily28]

is interval down today? i have been trying to call interval since 8:01 am this am with long hold and elevator music but no one is picking up the phone. i mean on hold for 2 hours. hung up and call again. still no one answering the call. I need interval to help with an exchange
I called the vistana and marriott desk at II but no luck

 

[billymach4]

Yesterday I could not complete an exchange online. Had to also call. They did pick up. Went through 3 different people to complete the process. PITA.

 

[zentraveler]

They are clearly having trouble of some sort. I am trying to call also and getting some strange reciting of a URL for no reason. Going to call later or tomorrow; clearly they are goofed up today.

 

[billymach4]

Love it when the recorded message... "Did you know you can use www.thesystemsucks.com to trade, exchange, pay, check your balance".

Yes I know. But your website sucks and I need to speak to a human!

 

[melissy123]

Deleted.

 

[VacationForever]

Deleted.

 

[lily28]

how do i get a hold of Mark for II problem?

after multiple tries and several hours on hold, i finally able to talk with someone who couldn’t address my issue and transfer me to someone at customer relation. the call got disconnected. Then i found out he must have removed the certificate i got for the fire in Maui as it disappear from
my II account. 2 calls afterward to II are not answered. I have the certificate number but assume have to be added back by II.

I hope the inventory i want to exchange will still be there when II answer the phone

 

[dioxide45]

how do i get a hold of Mark for II problem?

after multiple tries and several hours on hold, i finally able to talk with someone who couldn’t address my issue and transfer me to someone at customer relation. the call got disconnected. Then i found out he must have removed the certificate i got for the fire in Maui as it disappear from
my II account. 2 calls afterward to II are not answered. I have the certificate number but assume have to be added back by II.

I hope the inventory i want to exchange will still be there when answer the phone

Interval International provides direct email for TUG member support

I have recieved notification today that Interval has created a special email address specifically for TUG members who need direct assistance with II questions/concerns/issues. tugmembers@intervalintl.com feel free to use this email for appropriate situations where perhaps the regular website...

tugbbs.com

 

[lily28]

thank you. email mark. hope to hear back tomorrow so i can get my certificate back and do the exchange before the inventory disappear.