Purchasing resale CWA - housekeeping credits

[botanicalgardens3]

I currently own a developer contract of 105K points at Wyndham Branson Meadows passed down by the Tribute program. I've been looking at resale Club Wyndham Access contracts, mainly to book at some of the more popular resorts like Wyndham Clearwater and Margaritaville Puerto Rico at the 13 month ARP.

I currently have one housekeeping credit and I know you get one per 70K points you own. Does anyone know if they award these per account or per contract? If I purchase another contract worth 105K points, will I have three housekeeping credits across my entire account, or will I only have two?

Has anyone that owns CWA had issues getting a room at Clearwater or Margaritaville Puerto Rico?

Thanks!

 

[northovr]

my Personal experience is developer weeks are totally separate to resale weeks. one of my weeks is listed as a developer week and I am shorted a housekeeping credit and transaction credit. I would purchase a CWA resale contract at 77000 point intervals to get one House keeping and transaction credit. I recommend at least 154000 contract but it totally up to you. I emailed Michael Brown about my situation and they won't help.

Daniel

 

[Jan M.]

You get 1 housekeeping credit for every 70,000 points.

 

[botanicalgardens3]

my Personal experience is developer weeks are totally separate to resale weeks. one of my weeks is listed as a developer week and I am shorted a housekeeping credit and transaction credit. I would purchase a CWA resale contract at 77000 point intervals to get one House keeping and transaction credit. I recommend at least 154000 contract but it totally up to you. I emailed Michael Brown about my situation and they won't help.

Daniel

So you meet the 70K threshold for another housekeeping credit but it’s not reflected in your account?

 

[paxsarah]

So you meet the 70K threshold for another housekeeping credit but it’s not reflected in your account?

As I recall, the problem (which has existed since the change to VIP/resale in 2021) is that under the hood, when a non-VIP owner owns both retail and resale points, instead of taking the total number of points and dividing by 70,000 (and rounding down) to get the number of housekeeping credits, the system takes the number of developer points and divides by 70,000, then takes the number of resale points and divides by 70,000 (rounding down each time), then adds both individual housekeeping numbers together to get the owner's total. In the majority of cases it will add up to the same as if the housekeeping was based on the overall points total, but with some combinations it will short the owner one housekeeping credit.

Example: An owner has 126,000 points purchased retail. Later on they decide to supplement by purchasing 154,000 points resale. (Note that these are both very common contract sizes.) Total points, 280,000. Divide by 70,000, 4 housekeeping credits on the nose.

But what Wyndham does is divide 126,000 points by 70,000 = 1 housekeeping credit (rounding down). 154,000 divided by 70,000 = 2 housekeeping credits. For a total of 3 housekeeping credits when the owner, per policy, should receive 4 housekeeping credits.

There are those who might say the policy has changed. If so, it's not written anywhere, and Wyndham confirmed that there should be no change to the calculations for housekeeping and reservation transactions. What almost certainly happened is they coded it in a way that they thought would produce the correct answer all of the time, but only produces the correct answer some of the time, and they either don't understand what they did wrong or they don't care.

Edit: and the kicker to all of this is that Daniel is having this problem because he has a resale contract that is incorrectly coded as retail. It's bad enough that the miscalculation has the effect of penalizing an owner for owning retail at all - a resale owner with the same combination of contracts would get the correct number of housekeeping. But Daniel is a resale owner with a miscoded contract, which is two wrongs by Wyndham.

 

[northovr]

Yep but I able to use club pass with my quasi developer contract if I wanted too. Never have though

Daniel

 

[northovr]

As I recall, the problem (which has existed since the change to VIP/resale in 2021) is that under the hood, when a non-VIP owner owns both retail and resale points, instead of taking the total number of points and dividing by 70,000 (and rounding down) to get the number of housekeeping credits, the system takes the number of developer points and divides by 70,000, then takes the number of resale points and divides by 70,000 (rounding down each time), then adds both individual housekeeping numbers together to get the owner's total. In the majority of cases it will add up to the same as if the housekeeping was based on the overall points total, but with some combinations it will short the owner one housekeeping credit.

Example: An owner has 126,000 points purchased retail. Later on they decide to supplement by purchasing 154,000 points resale. (Note that these are both very common contract sizes.) Total points, 280,000. Divide by 70,000, 4 housekeeping credits on the nose.

But what Wyndham does is divide 126,000 points by 70,000 = 1 housekeeping credit (rounding down). 154,000 divided by 70,000 = 2 housekeeping credits. For a total of 3 housekeeping credits when the owner, per policy, should receive 4 housekeeping credits.

There are those who might say the policy has changed. If so, it's not written anywhere, and Wyndham confirmed that there should be no change to the calculations for housekeeping and reservation transactions. What almost certainly happened is they coded it in a way that they thought would produce the correct answer all of the time, but only produces the correct answer some of the time, and they either don't understand what they did wrong or they don't care.

Edit: and the kicker to all of this is that Daniel is having this problem because he has a resale contract that is incorrectly coded as retail. It's bad enough that the miscalculation has the effect of penalizing an owner for owning retail at all - a resale owner with the same combination of contracts would get the correct number of housekeeping. But Daniel is a resale owner with a miscoded contract, which is two wrongs by Wyndham.

I think they don’t care
Daniel

 

[botanicalgardens3]

As I recall, the problem (which has existed since the change to VIP/resale in 2021) is that under the hood, when a non-VIP owner owns both retail and resale points, instead of taking the total number of points and dividing by 70,000 (and rounding down) to get the number of housekeeping credits, the system takes the number of developer points and divides by 70,000, then takes the number of resale points and divides by 70,000 (rounding down each time), then adds both individual housekeeping numbers together to get the owner's total. In the majority of cases it will add up to the same as if the housekeeping was based on the overall points total, but with some combinations it will short the owner one housekeeping credit.

Example: An owner has 126,000 points purchased retail. Later on they decide to supplement by purchasing 154,000 points resale. (Note that these are both very common contract sizes.) Total points, 280,000. Divide by 70,000, 4 housekeeping credits on the nose.

But what Wyndham does is divide 126,000 points by 70,000 = 1 housekeeping credit (rounding down). 154,000 divided by 70,000 = 2 housekeeping credits. For a total of 3 housekeeping credits when the owner, per policy, should receive 4 housekeeping credits.

There are those who might say the policy has changed. If so, it's not written anywhere, and Wyndham confirmed that there should be no change to the calculations for housekeeping and reservation transactions. What almost certainly happened is they coded it in a way that they thought would produce the correct answer all of the time, but only produces the correct answer some of the time, and they either don't understand what they did wrong or they don't care.

Edit: and the kicker to all of this is that Daniel is having this problem because he has a resale contract that is incorrectly coded as retail. It's bad enough that the miscalculation has the effect of penalizing an owner for owning retail at all - a resale owner with the same combination of contracts would get the correct number of housekeeping. But Daniel is a resale owner with a miscoded contract, which is two wrongs by Wyndham.

Well, that’s convoluted, even for Wyndham. Now I’m second guessing another contract.