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Hi all,
I'm looking for advice on how to proceed with a subletting situation with a rental. Here's the email that my renter sent me this morning:
The renter relisted the unit through Redweek using the full service option. The new renter has paid for the unit, but the money has not been transferred to the original renter, since I haven't made the name change on the reservation.
I can see that they may feel that they saved me the trouble by finding their own renter. But I'm concerned as my contract is not with this 3rd party. How might I proceed to make sure that everything goes smoothly for all concerned? Does using the full service option via Redweek provide any protection (for all parties)?
Thanks,
Glorian
I'm looking for advice on how to proceed with a subletting situation with a rental. Here's the email that my renter sent me this morning:
I'm sorry to bother you but ... I learned a few weeks ago that my childrens' school had moved spring break to the first week in April and therefore need to rent this week and make arrangements for the following week. I've identified a renter through Redweek and the renter's name is ______________. The email address for the reservation is ____________.
I know that I am not able to make a change the reservation since I am not the owner. Would you be so kind as to change the reservation from my name to __________'s name? Please feel free to email or call me with any questions.
While my contract says no cancellations/refunds, I am willing to work with a renter if something comes up. I would have preferred that they had contacted me when they first discovered the date conflict, and then I would have tried to re-rent or rebook for them. If successful, I would have refunded them what they paid originally (less any price difference/expenses).I know that I am not able to make a change the reservation since I am not the owner. Would you be so kind as to change the reservation from my name to __________'s name? Please feel free to email or call me with any questions.
The renter relisted the unit through Redweek using the full service option. The new renter has paid for the unit, but the money has not been transferred to the original renter, since I haven't made the name change on the reservation.
I can see that they may feel that they saved me the trouble by finding their own renter. But I'm concerned as my contract is not with this 3rd party. How might I proceed to make sure that everything goes smoothly for all concerned? Does using the full service option via Redweek provide any protection (for all parties)?
Thanks,
Glorian
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