Trying to pay maintenance fees by credit card

[Janann]

Is anyone else having technical difficulties with their credit card payment screen advancing while paying the maintenance fee? After I type in my credit card information and press "continue" nothing happens. I have tried two different computers, and on each one two different browsers.

Are there currently any known issues?

 

[Helios]

Is anyone else having technical difficulties with their credit card payment screen advancing while paying the maintenance fee? After I type in my credit card information and press "continue" nothing happens. I have tried two different computers, and on each one two different browsers.

Are there currently any known issues?

I've trying to pay mine but they have not posted. I'll circle back when they post.

 

[Arimaas]

Is anyone else having technical difficulties with their credit card payment screen advancing while paying the maintenance fee? After I type in my credit card information and press "continue" nothing happens. I have tried two different computers, and on each one two different browsers.

Are there currently any known issues?

Are you trying to make a partial payment or pay in full? I had to call in to do a partial payment. The rep said the system is only set up to accept full payment and will kick an error with any other amount.

 

[m4travels]

Paid mine via the web site late last week. No issues whatsoever with the process.

 

[Maverick1963]

I was supposed to receive my card with a new expiration date this month. The old one is good thru this month but it was not accepted. I have been able to make payment with the new card.

 

[Janann]

My credit card expiration date is still a couple years away, and I've clicked the circle to pay in full. Still no luck. I have two contracts and tried paying them one at a time, and it didn't work. I'll give it a couple more days and then I'll have to pay them the old-fashioned way with a check.

 

[GT75]

then I'll have to pay them the old-fashioned way with a check.

I am sure you can call it in if you prefer.

 

[Helios]

Are you trying to make a partial payment or pay in full? I had to call in to do a partial payment. The rep said the system is only set up to accept full payment and will kick an error with any other amount.

I guess I'll have to call.

 

[Helios]

Just called. They told me the website is not working. Also, if you want to make partial payments, apparently they can only process one payment/cc every 24 hours. So, partial payments means multiple calls? Wow, why do they even provide a box for other amount in their website. It's not to remove ARDA. You can simply uncheck the ARDA box and the $5 contributions goes away.

 

[Janann]

Thanks @Helios! I'm glad we have an answer.

 

[Helios]

Thanks @Helios! I'm glad we have an answer.

I wish it was a good answer. At least we know now.

 

[SmithOp]

Pathetic in this day and age they can’t process a simple credit card transaction on the web site.

Why are you paying early? I wait until the end of the grace period.


Sent from my iPad using Tapatalk Pro

 

[SmithOp]

oops, duplicate




Sent from my iPad using Tapatalk Pro

 

[Janann]

Why are you paying early?

I don't like having bills hanging over my head. I wrote a check today and it will be in the mail on Monday.

Since HGVC knows the system doesn't work, they should at least take down the page or put a warning at the top of the page. Its annoying that they can't even let people know about the problem.

 

[hurnik]

Hilton's IT dept. has never been very good, IMO. The Hotel side is just as bad.
Apparently their new "points pooling" feature they introduced has an algorithm that is shutting down/locking Hilton Honors accounts where legitimate point pooling (spouse, family member) occurs because they stupidly coded it as "illegal" activity (and in some cases have actively closed accounts as "fraud" because two spouses signed up for Amex Hilton cards, got the points and then pooled them for a single vacation).

 

[Talent312]

I don't like having bills hanging over my head. I wrote a check today and it will be in the mail on Monday.

I feel that the $$ will do better sitting in my accounts, than in the HOA's for the next few months. Also, I have to pay property taxes and Christmas, first. Accordingly, I tend to pay MF's in February, about two weeks before penalties kick in. Until then, they can hang out on my bulletin board.

.

 

[GT75]

Also, I have to pay property taxes and Christmas, first. Accordingly, I tend to pay MF's in February

I actually have the same issues, basically a lot of bills due around this time of year. If I remember correctly (you or others will remember for sure), I believe your account will become locked (no changes allowed) starting January 1 until the bill(s) is/are paid.

 

[Arimaas]

I actually have the same issues, basically a lot of bills due around this time of year. If I remember correctly (you or others will remember for sure), I believe your account will become locked (no changes allowed) starting January 1 until the bill(s) is/are paid.

This brings up something I was wondering about. Since it's my first year as an owner, it's the first time I will be paying MFs. The statement says they are due January 1 - but the penalties don't start until 45 days (or 30 I don't exactly remember) after, so that means I can get away with paying them in full by before the day the penalties kick in correct? As others say, I have lots of other, more important bills due around now (taxes, professional dues, insurance, etc), and rather pay them first. And since my credit card bill closes on the 10th of the month, I can pay the remaining MF balance on the 11th, and get another month to pay them off? If I understand correctly, this seems Kosher. I basically do this with my mortgage. It's due the first of the month, but late fees usually kick in after the 15th of the month (and it shows on my credit report as paid as requested in full) as long as I pay before the 15th - so I just match the payment date with the day of my payroll direct deposit (could be the anywhere from the 1-14th of the month depending) - just makes life easier.

 

[Helios]

Pathetic in this day and age they can’t process a simple credit card transaction on the web site.

Why are you paying early? I wait until the end of the grace period.


Sent from my iPad using Tapatalk Pro

In my case, I want to meet a min spend I got because of additional Amex Hilton cards. I like meeting the min spends right away so I can move on to the next one. Also, that will complete my $40K to get Diamond via spend on Amex Surpass. Next year I won’t have to worry about the Amex Surpass.

Bills at the end of the year are tough. I have $28K in MF plus the reg stuff...

 

[SmithOp]

In my case, I want to meet a min spend I got because of additional Amex Hilton cards. I like meeting the min spends right away so I can move on to the next one. Also, that will complete my $40K to get Diamond via spend on Amex Surpass. Next year I won’t have to worry about the Amex Surpass.

Bills at the end of the year are tough. I have $28K in MF plus the reg stuff...

Glad to be retired and off that merry-go-round building up hhonors points and status. I put everything on my Costco Visa cash back card, very rarely stay in hotels.

I have a training class for a volunteer position next month, it just happens to be near a casino I frequent. I got two comped nights based on my gambling card status lol.

$28K, ouch. I’m down to one mf. I moved near the beach, feels like I’m on permanent vacation.


Sent from my iPad using Tapatalk Pro

 

[Helios]

$28K, ouch. I’m down to one mf. I moved near the beach, feels like I’m on permanent vacation.


Sent from my iPad using Tapatalk Pro

Ouch is right, but I enjoy them and sometimes rent them when I can’t use them. That takes some of the sting.

 

[hurnik]

This brings up something I was wondering about. Since it's my first year as an owner, it's the first time I will be paying MFs. The statement says they are due January 1 - but the penalties don't start until 45 days (or 30 I don't exactly remember) after, so that means I can get away with paying them in full by before the day the penalties kick in correct? As others say, I have lots of other, more important bills due around now (taxes, professional dues, insurance, etc), and rather pay them first. And since my credit card bill closes on the 10th of the month, I can pay the remaining MF balance on the 11th, and get another month to pay them off? If I understand correctly, this seems Kosher. I basically do this with my mortgage. It's due the first of the month, but late fees usually kick in after the 15th of the month (and it shows on my credit report as paid as requested in full) as long as I pay before the 15th - so I just match the payment date with the day of my payroll direct deposit (could be the anywhere from the 1-14th of the month depending) - just makes life easier.

Yes, you can do that. I do that all the time. It only came back to bite me once, and that's when I needed to book something and obviously because I hadn't paid my MF yet, the website wouldn't let me.

I usually time it Feb 10th as that's my Amex Surpass closing date, so I can get another like 51 days to pay it (30 days for next statement, plus 21 days payment due date).

 

[Talent312]

My MF's do not incur Late Payment fees until 45 & 60 days after January 1st.
During this Grace Period, I've never had a lock-out or lock-up issue.

Once, when I waited until ~10 days out, I rec'd a stern reminder.
That kicked my butt into gear. Nowadays, I pay ~15 days before.

.

 

[hurnik]

My MF's do not incur Late Payment fees until 45 & 60 days after January 1st.
During this Grace Period, I've never has a lock-out or lock-up issue.

Once, when I waited until ~10 days out, I rec'd a stern reminder.
That kicked my butt into gear. Nowadays, I pay ~15 days before.

.

They won't lock you out of the account, but if you are like me and follow the "suggested rule" to always be in a *borrowing* situation, HGVC will not let you book 2018 stays with 2019 points if you pass the Jan 1st date without paying you MF, for example.

I believe when it happened to me, it was 2015 MF fees that were due and I'd used all 2014 and 2015 points and then went to "borrow" 2016 points for a reservation in 2015 and the system wouldn't let me. I'd called in and the CSR said that the points wouldn't be released until the MF for 2016 were paid.

Perhaps that's changed with the new system/website, but I doubt it.

 

[Talent312]

...it was 2015 MF fees that were due... the CSR said that the points wouldn't be released until the MF for 2016 were paid.

Do you mean that they wanted you to pay future unbilled MF's?
If it was the 2015 MF's that were due, the 2016 MF's would not have been billed yet.

I was able to borrow some 2018-points on 10/28, after billing and before payment.
.