We rescind, [a sampler Pkg.] Diamond refuses, we point to the contract. What will happen now?

[VacationForever]

A case of perserverance wins!

 

[Steve Fatula]

It really does sound like their mistake, wrong form. Which is good for you. Good thing you didn't just give up and asked on TUG.

 

[TUGBrian]

outstanding! congrats on standing your ground and getting it cancelled!

 

[nuwermj]

FWIW, we rescinded a Diamond Sampler in person two days after we purchased it. Helps when using the words "lies" and "fraud". (Ours was purchased after a marathon five hour sales meeting several weeks before we found TUG.

If I recall correctly, Faith, you purchased the sampler in Californian. Is that correct?

 

[moonstone]

Update: We received this email today:
"Dear Mr Park,

I can confirm that your earlier email was received and after checking this with our contracts department I can confirm that you are correct in stating that there is a 7 day rescission period.

You will shortly be provided with the cancellation paperwork for this agreement.

Kind regards
Russell Elliot"

Good news, though it seems we still have a hoop or two to jump through.

I hope they are emailing the forms & not sending by snail mail so they arrive after the recession period has passed!
Time is of the essence!

~Diane

 

[DRIless]

Congratulations!

Sounds like a case of 'wrong form'

Good job, I think I agree, some heads may roll in their closing department!

Update: We received this email today:
"Dear Mr Park,

I can confirm that your earlier email was received and after checking this with our contracts department I can confirm that you are correct in stating that there is a 7 day rescission period.

You will shortly be provided with the cancellation paperwork for this agreement.

Kind regards
Russell Elliot"

Good news, though it seems we still have a hoop or two to jump through.

 

[vacationhopeful]

DRIless .. in my experience SELDOM do heads roll in the timeshare closing departments. Not because they are NOT round, but because it is a business where HIGHLY skilled sales persons easily get measured on PRODUCTION quotes ... SOLD products. The timeshare sales person gets a commission, the sales manager gets a cut PLUS a proformance bonus AND within a week or 2, the ENTIRE resort guest population is a new CROP of smucks.

It is a SOUND BYTE ... wait a month and call the sales office, and ask when the 'smuck' is working as you are now ready to buy. Be sure to USE a fake call back phone number (I have a "minute" phone I use for calls I might need to get but don't want to REALLY answer).

 

[dioxide45]

DRIless .. in my experience SELDOM do heads roll in the timeshare closing departments. Not because they are NOT round, but because it is a business where HIGHLY skilled sales persons easily get measured on PRODUCTION quotes ... SOLD products. The timeshare sales person gets a commission, the sales manager gets a cut PLUS a proformance bonus AND within a week or 2, the ENTIRE resort guest population is a new CROP of smucks.

It is a SOUND BYTE ... wait a month and call the sales office, and ask when the 'smuck' is working as you are now ready to buy. Be sure to USE a fake call back phone number (I have a "minute" phone I use for calls I might need to get but don't want to REALLY answer).

Exactly, they aren't going to be that concerned with the loss of a couple thousand from the sampler package and their commission on those is probably minimal.

 

[clifffaith]

If I recall correctly, Faith, you purchased the sampler in Californian. Is that correct?

Yes, at Riviera Beach resort in the San Juan Capistrano area.

 

[nuwermj]

If I recall correctly, Faith, you purchased the sampler in Californian. Is that correct?

Yes, at Riviera Beach resort in the San Juan Capistrano area.

California law requires a recession period for sampler type packages.

 

[bobpark56]

outstanding! congrats on standing your ground and getting it cancelled!

Thanks, but it's not a done deal yet. We have yet to deal with the form(s) they are sending us. At least meeting the rescission deadline is no longer an issue.

 

[Xan]

I hope they are emailing the forms & not sending by snail mail so they arrive after the recession period has passed!
Time is of the essence!

~Diane

DRI will snail mail you all correspondence.



Sent from my iPhone using Tapatalk

 

[Xan]

I hope they are emailing the forms & not sending by snail mail so they arrive after the recession period has passed!
Time is of the essence!

~Diane

Also be prepared for them to sell your phone number. I know from experience!


Sent from my iPhone using Tapatalk

 

[Steve Fatula]

Also be prepared for them to sell your phone number. I know from experience!

This is true! Staying at a Diamond right now, sadly, in need of refurbishment. They seem to virtually abandon some resorts. What's amazing is all the 5 star FB reviews, makes me wonder if they are from real people. I've stayed at a good one before too. But it's ok, plan on being out every day anyway.

 

[youppi]

This is true! Staying at a Diamond right now, sadly, in need of refurbishment. They seem to virtually abandon some resorts. What's amazing is all the 5 star FB reviews, makes me wonder if they are from real people. I've stayed at a good one before too. But it's ok, plan on being out every day anyway.

You say that you are at a DRI resort at this moment and in your signature you say that you are at Diamond Club Calypso.
So, if you are at Diamond Club Calypso then you are not at a DRI resort but at a https://www.resort-solutions.co.uk/

 

[DRIless]

Also be prepared for them to sell your phone number. I know from experience!
Sent from my iPhone using Tapatalk

I personally believe it's renegade employees that do this and not DRI itself.

 

[Steve Fatula]

You say that you are at a DRI resort at this moment and in your signature you say that you are at Diamond Club Calypso.
So, if you are at Diamond Club Calypso then you are not at a DRI resort but at a https://www.resort-solutions.co.uk/

Thank you, you are correct! For some reason, they have 3 resorts here named Dismond with a diamond logo and it made me think the resort company. Glad I was wrong. So, one of the 3 is actually Diamond it appears, Club de Carmen, the other 2 are not (Calypso and Maritima)

My phone number comment stands though as they did this to me after a presentation. There is a website devoted to extracting oneself from Diamond lists, robocallers, etc.

 

[dougp26364]

Update: We received this email today:
"Dear Mr Park,

I can confirm that your earlier email was received and after checking this with our contracts department I can confirm that you are correct in stating that there is a 7 day rescission period.

You will shortly be provided with the cancellation paperwork for this agreement.

Kind regards
Russell Elliot"

Good news, though it seems we still have a hoop or two to jump through.

Outstanding! Glad it came out in your favor. But keep all correspondence......just in case they forget. DRI has a history of not being very prompt, "misplacing" paperwork et....

 

[quikitikit]

In 2013 we attended Diamond update in Lake Tahoe, CA and bought Sampler package offered of 15,000 points for $2,295 when we didn’t buy points for the points program (we own one week bought on EBay). Our sampler had a recession clause and we sent the recession within the 7 days certified mail. No problem! Always know that you have right to o cancel before signing. Congratulations on your recession!

 

[taterhed]

In 2013 we attended Diamond update in Lake Tahoe, CA and bought Sampler package offered of 15,000 points for $2,295 when we didn’t buy points for the points program (we own one week bought on EBay). Our sampler had a recession clause and we sent the recession within the 7 days certified mail. No problem! Always know that you have right to o cancel before signing. Congratulations on your recession!

Just for the sake of posterity......and anyone who might read this, but not fully.....

All state laws concerning rescinding timeshares (etc...) are NOT the same.

Nevada has a very short rescission period and, like some other states, does NOT recognize a legal requirement for a mandatory rescission period for SAMPLER or VACATION packages. Some states do....

So, your words "...know that you have a right...." should be '...know what your rights are...for that state....for that product/contract..'
It's confusing, isn't it?

 

[bobpark56]

Closure: A Sampler refund of $3995 was posted to our account today, 19 days after DRI acknowledged receipt of our certified rescission request. We purchased the Sampler at Kaanapali Beach Club on Maui.

For what it's worth, there was nothing confrontational or accusatory in any of our communications with DRI. We simply stated our desire to rescind and pointed to the language in the Sampler contract. I did nudge DRI politely 2 days ago, which may have help bring this to closure.

Our reason for buying the Sampler was that we thought we could use it effectively in conjunction with our existing points, and that back-to-back stays would be permitted. We had been happy with 2 prior Samplers and felt we received our money's worth there. On reading the fine print after returning to our room, we found that back-to-back bookings were now prohibited. We received verbal assurance that this would not be a problem, but could not get anything in writing. We also found that the cost in points for staying at several of the participating resorts was significantly higher that what our weeks cost us at KBC, meaning that the Sampler's 20,000 points would really not go all that far.

Moral: Read ALL the fine print before signing and learn what it costs in points to stay at the resorts of interest, else check for the right to rescind.

 

[AwayWeGo]

We came this close 1 time to buying a DRI sample deal -- had even signed the check & slid it across the table. We pulled it back when the sales person corrected our spoken assumption that we could use sample points the same way club members use theirs -- e.g., for multiple last-minute discounted reservations, etc. When it was explained that sample-deal points can only be used for regular, full-cost reservations for whatever happens to be available at the time, we said we're not interested & took back the check. A close call -- whew !

Alan Cole, McLean (Fairfax County), Virginia, USA.​

 

[izzymail]

We came this close 1 time to buying a DRI sample deal -- had even signed the check & slid it across the table. We pulled it back when the sales person corrected our spoken assumption that we could use sample points the same way club members use theirs -- e.g., for multiple last-minute discounted reservations, etc. When it was explained that sample-deal points can only be used for regular, full-cost reservations for whatever happens to be available at the time, we said we're not interested & took back the check. A close call -- whew !

Alan Cole, McLean (Fairfax County), Virginia, USA.​

First, based on my experience I am impressed that the representative corrected your misunderstanding. Unfortunately, this was probably ultimately an unsuccessful individual as many will gladly mislead you to get the sale and commission. Unfortunately it seems that in many industries its is still more lucrative to have a bad product with an agresssive sales strategy, then to just have a superior product.

 

[RX8]

We came this close 1 time to buying a DRI sample deal -- had even signed the check & slid it across the table. We pulled it back when the sales person corrected our spoken assumption that we could use sample points the same way club members use theirs -- e.g., for multiple last-minute discounted reservations, etc. When it was explained that sample-deal points can only be used for regular, full-cost reservations for whatever happens to be available at the time, we said we're not interested & took back the check. A close call -- whew !

Alan Cole, McLean (Fairfax County), Virginia, USA.​

Nice of that sales person to inform you but probably got reprimanded for costing a sale.